Refund policy

Last updated: September 20, 2026

We want you to love your Warm Regards purchase. If something is not right, this policy explains how returns, refunds, and replacements work.

14-Day Returns

You can request a return within 14 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

  1. Email us at support@getwarmregards.com with your order number and the reason for the return.
  2. We will reply within 1 to 2 business days with return instructions and the return address. Please do not send anything back before we confirm, as returns sent without approval may not be accepted.
  3. Ship the item back using a tracked service and keep your tracking number until the refund is complete.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are not refundable. For lower-value items, we may offer a partial refund and let you keep the product instead of sending it back. If this option is available for your order, we will let you know.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, does not work properly, or is not what you ordered, please email us within 14 days of delivery with your order number and clear photos or a short video. We will send a replacement or issue a full refund at no cost to you, and you will not need to pay for return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund to your account.

Order Changes and Cancellations

We can change or cancel an order only before it ships. If you need to make a change, email us as soon as possible. If your order has already shipped, you can return it after delivery under this policy.

Exchanges

The fastest way to get a different color is to return your item and place a new order.

Lost or Delayed Packages

If your tracking shows delivered but you have not received your package, or your package appears to be lost, contact us at support@getwarmregards.com. We will investigate with the carrier and resolve it by reshipping your order or issuing a refund.

Contact Us

Questions about a return or refund? Email us at support@getwarmregards.com and we will be happy to help.